• it is essential that practical implications of the Freedom of Information Act in relation to accessing information on the public record is understood and that anomalies can be identified • importance of adhering to timelines can be explained • where instructing others instructions are clear and sufficient and adequate explanation is given • the purpose of the search can be explained • the appropriate information sources for obtaining the required information are correctly identified • on-line information locations are accurately utilised where appropriate • evidence of using a variety of information sources appropriately • trust account monies are accessed according to a firm's procedure and used to pay search fee where appropriate • record of lodgement is filed and detailed file notes are kept at each step of the search process • evidence of knowledge of standard problems and resolutions is demonstrated • where difficulties can not be resolved through standard procedures, the legal practitioner or supervisor is consulted • matter identification is attached to appropriate documentation and such documentation is filed correctly • all work is conducted within accepted codes of conduct including those relating to: maintaining confidentiality, use of company property, duty of care, ethical behaviours, privacy, non-discriminatory practice, conflict of interests and compliance with reasonable direction |